Privacy Policy

1. Introduction

At Novel Dental & Implant Clinic, we are committed to safeguarding the privacy and security of our patients' personal and medical information. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, use our online booking tools, or receive care at our Indore clinic.

2. Patient Data Privacy & Confidentiality

As a healthcare provider in India, our handling of patient health records is regulated under the Clinical Establishments Act and the Dental Council of India (DCI) code of ethics. Any medical records, diagnostic scans, treatment histories, and health billing information collected during your patient intake are secured using standard physical, technical, and administrative safeguards to ensure absolute confidentiality.

3. Information We Collect

We collect information through multiple channels on our website:

• Contact & Booking Information: Full name, mobile number, email address, preferred appointment times, and specific services selected.
• Technical Data: IP address, browser type, device information, and traffic logs collected via security firewalls and basic diagnostic tools.
• Health Disclosures: Symptoms or medical concerns shared in free-form message areas.

4. How We Use Your Information

We use the collected information to:

• Schedule, confirm, or modify your appointment times.
• Respond directly to contact requests or specific treatment inquiries.
• Process billing claims and coordinate coverage with your dental insurance provider.
• Audit website traffic and optimize loading performance.

5. Information Sharing and Disclosure

We do **not** sell, rent, or trade your personal or health information to third-party marketing companies. We only share information:

• With your explicit written consent.
• To insurance providers to secure coverage or coordinate payments.
• With authorized medical partners involved in your clinical care path (e.g. dental labs, dental specialists).
• If required by federal, state, or local laws or subpoenas.

6. Data Security

Our website utilizes Secure Sockets Layer (SSL) encryption for all online forms to encrypt data transfers between your browser and our server. Access to patient logs and files is strictly limited to authorized clinical staff.

7. Patient Rights

Under HIPAA, you have the right to request access to your dental files, request corrections to errors in your records, receive a detailed disclosure of disclosures, and request that we limit specific sharing parameters.

8. Contact Legal Concierge

If you have questions regarding this Privacy Policy or our compliance standards, please email our clinic at contact@noveldentalclinic.com or write to:

Novel Dental & Implant Clinic
Attn: Clinic Administration / Dr. Sumeet Jain
UG-6, 16, RS Bhandari Marg, opp. Basket Ball Complex,
Near Janjeerwala Square, New Palasia,
Indore, Madhya Pradesh 452003